At Bloomora Shop, we’re committed to making your contemporary fashion experience as seamless as possible. Below you’ll find all the details about our shipping and returns processes to ensure complete transparency.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Please note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons or due to customs clearance procedures.

International Shipping

For international orders, please be aware:

  • Customs duties and taxes are the responsibility of the recipient
  • Delivery times may be extended due to customs processing
  • We recommend Standard Shipping for faster and more reliable international delivery

Returns & Exchanges Policy

We want you to love your Bloomora pieces as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original condition (unworn, unwashed, with all tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Important: For hygiene reasons, we cannot accept returns or exchanges on vests and pants unless they are faulty. All other items (dresses, skirts, and t-shirts) are eligible for returns.

How to Return an Item

Follow these simple steps:

  1. Submit a request: Email us at [email protected] with your order number and item details. Use our template below for convenience.
  2. Wait for approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package your item: Securely pack the item in its original packaging with all tags and accessories.
  4. Ship your return: Send to our returns center at:
    Bloomora Returns
    97 Treyew Rd
    Truro, GB TR7C 2LF
  5. Track your return: We recommend using a tracked shipping service as we cannot be responsible for lost returns.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Recommended services:

  • UK returns: £5.95 via Royal Mail Tracked
  • International returns: Prices vary by carrier (DHL/FedEx recommended)

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days of receipt
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus any original shipping costs

Depending on your bank or payment provider, it may take 3-10 additional business days for the refund to appear in your account.

Exchange Process

For size or color exchanges:

  1. Follow the same return process above
  2. Clearly state in your email that you’d like an exchange and specify the new item details
  3. We’ll ship your new item once we receive the return (additional shipping charges may apply)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Bloomora Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item details:
- Product Name: 
- Size: 
- Color: 
- Reason for return: 

[For exchanges, please specify the new size/color you would like]

I have reviewed the returns policy and confirm the item is in its original condition with tags attached.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Need Help?

Our customer service team is happy to assist with any shipping or return queries. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Bloomora – where contemporary fashion meets exceptional service.