Welcome to Bloomora’s FAQ section! We’ve compiled answers to your most common questions about our fashion-forward collections, seamless shopping experience, and global delivery services. Can’t find what you’re looking for? Our friendly customer care team at [email protected] is always happy to help.
About Bloomora Shop
What is Bloomora Shop’s style aesthetic?
Bloomora offers contemporary, trend-conscious wardrobe essentials with a focus on effortless style. Our curated collections (including dresses, pants, skirts, t-shirts, and vests) are designed for fashion-forward individuals who appreciate clean lines, versatile pieces, and quality fabrics that transition seamlessly from day to night.
Who is the typical Bloomora customer?
Our customers are globally-minded fashion enthusiasts who value:
• Quality basics with design details
• Ethical packaging (our materials are eco-friendly)
• A seamless digital shopping experience
• International shipping with full tracking
Whether you’re refreshing your work wardrobe or updating your casual looks, our pieces are designed to mix-and-match effortlessly.
• Quality basics with design details
• Ethical packaging (our materials are eco-friendly)
• A seamless digital shopping experience
• International shipping with full tracking
Whether you’re refreshing your work wardrobe or updating your casual looks, our pieces are designed to mix-and-match effortlessly.
Products & Sizing
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your best-fitting garments. Our pieces are designed to contemporary standard sizing with the following characteristics:
• Dresses: Semi-fitted silhouettes with some stretch
• T-shirts: Relaxed but tailored cuts
• Bottoms: Mid-rise with true-to-size waistbands
• Dresses: Semi-fitted silhouettes with some stretch
• T-shirts: Relaxed but tailored cuts
• Bottoms: Mid-rise with true-to-size waistbands
Do your products run large or small?
Most customers find our items true to size. Our skirts and pants are particularly praised for their accurate sizing, while some dresses may have intentional oversized elements (clearly noted in product descriptions). When in doubt between sizes, we recommend sizing up for a relaxed fit or down for a more tailored look.
What materials are used in Bloomora clothing?
We prioritize breathable, quality fabrics:
• Cotton blends for t-shirts and skirts
• Stretch fabrics in pants for comfort
• Lightweight materials in dresses for easy wear
All care instructions are included with your delivery.
• Cotton blends for t-shirts and skirts
• Stretch fabrics in pants for comfort
• Lightweight materials in dresses for easy wear
All care instructions are included with your delivery.
Ordering & Payment
What payment methods do you accept?
For your convenience, we accept:
• Visa
• MasterCard
• JCB
• PayPal
All payments are processed securely through encrypted channels.
• Visa
• MasterCard
• JCB
• PayPal
All payments are processed securely through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security with PayPal payments, you’ll be redirected to their secure platform.
Can I modify my order after placing it?
We process orders quickly (within 1-2 business days) to get your fashion finds to you promptly. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate requests before shipment.
Shipping & Delivery
What are my shipping options?
We offer two premium services:
Standard Shipping (£12.95):
• 10-15 business days via DHL/FedEx
• Door-to-door tracking with SMS/email updates
• Faster customs clearance
• Signature-on-delivery
Free Standard Shipping (orders over £50):
• 15-25 business days via EMS
• Basic tracking included
• Perfect for combining multiple pieces
Standard Shipping (£12.95):
• 10-15 business days via DHL/FedEx
• Door-to-door tracking with SMS/email updates
• Faster customs clearance
• Signature-on-delivery
Free Standard Shipping (orders over £50):
• 15-25 business days via EMS
• Basic tracking included
• Perfect for combining multiple pieces
Where do you ship?
We ship worldwide! (Excluding select remote areas in Asia and other regions). Our headquarters are in Truro, UK, but we’ve optimized our logistics to serve fashion lovers globally. During checkout, simply enter your address to confirm delivery availability.
How can I track my order?
You’ll receive a dispatch confirmation email with your tracking number once your order leaves our warehouse. For Standard Shipping, use the link provided to follow your package’s journey with real-time updates. For Free Shipping, tracking may be more limited but you’ll still receive delivery confirmation.
What if my package is delayed?
While most deliveries arrive within the estimated timeframe, international shipping can occasionally face customs delays. If your package hasn’t arrived within 5 days of the maximum delivery estimate, please contact us at [email protected] with your order number and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We want you to love every piece! You may initiate returns within 15 days of receiving your order. Items must be:
• Unworn and unwashed
• In original packaging with tags attached
• Accompanied by the original receipt
Please email [email protected] to begin the process.
• Unworn and unwashed
• In original packaging with tags attached
• Accompanied by the original receipt
Please email [email protected] to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service as we cannot credit items that don’t reach our warehouse.
How long do refunds take?
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund to the original payment method within 5 business days. Depending on your bank, it may take 2-3 additional business days to appear on your statement.
Do you offer exchanges?
To get your new pieces to you fastest, we process exchanges as a return and new purchase. Simply return the original item following our standard process, then place a new order for the desired size/color. This ensures you receive the newest inventory available.
Contact & Support
How do I contact customer service?
Our fashion-loving support team is available via:
• Email: [email protected]
• Mail: 97 Treyew Rd, Truro, GB TR7C 2LF
We typically respond within 24 hours on weekdays. For fastest service, please include your order number in all communications.
• Email: [email protected]
• Mail: 97 Treyew Rd, Truro, GB TR7C 2LF
We typically respond within 24 hours on weekdays. For fastest service, please include your order number in all communications.
Do you have physical stores?
Currently, Bloomora operates exclusively online through stylewithbloom.com. This allows us to focus on delivering exceptional quality and service globally while keeping our prices competitive. Our clean, intuitive website is designed to replicate the ease of an in-store experience with detailed product views and styling suggestions.
Pro Tip: Combine pieces from our Dresses, T-shirts, and Skirts collections to qualify for free shipping while refreshing your entire wardrobe! Every Bloomora piece is designed to mix-and-match effortlessly, creating countless stylish combinations.